Refund & Return Policy
Your satisfaction is our priority
7-Day Return Window
Return within 7 days of delivery
Easy Process
Simple and hassle-free returns
7-Day Return Window
Return within 7 days of delivery
7-Day Return Window
Return within 7 days of delivery
Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, unwashed, and in original packaging.
- All tags and labels must be intact.
- Customized or personalized products are non-returnable.
- Items purchased during flash sales are eligible for exchange only.
Refund Process
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. Approved refunds are processed within 5-7 business days and credited to the original payment method. For COD orders, refunds will be issued via bank transfer. Please provide your bank account details when initiating the return.
Cancellation Policy
Orders can be cancelled within 24 hours of placement for a full refund. Once the order has been shipped, it cannot be cancelled but can be returned after delivery as per our return policy.
Frequently Asked Questions
How do I initiate a return?
Contact us via email at info@dakshbags.com or call +91 98765 43210 with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 5-7 business days. The amount will be credited to your original payment method.
Can I exchange a product instead of returning it?
Yes! We offer exchanges for a different size, color, or product of equal value. Contact our support team to arrange an exchange.
What if I received a damaged product?
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos. We will arrange an immediate replacement or full refund at no extra cost.